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At this time we have no reason to believe that any other Kayako system or customer has been affected and we will continue to monitor the situation. Even so, we have taken the precautionary measure of auditing our systems. As Viber said in their statement, this looks to be an isolated compromise of an individual’s account. The security of our customers’ helpdesks and data is our highest priority.

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Update 2: The maker’s of Viber’s customer service helpdesk software Kayako have responded to the situation as well, noting that it is an isolated situation and the email phishing was the vulnerability that allowed for the hacking. Additionally, we want to assure all of our users that we are reviewing all of our policies to make sure that no such incident is repeated in the future.

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We take this incident very seriously and we are working right now to return the support site to full service for our users. Sensitive, private user information is kept in a secure system that cannot be accessed through this type of attack and is not part of our support system. It is very important to emphasize that no sensitive user data was exposed and that Viber’s databases were not “hacked”. Information from one of these systems was posted on the defaced page. The phishing attack allowed access to two minor systems: a customer support panel and a support administration system. Today the Viber Support site was defaced after a Viber employee unfortunately fell victim to an email phishing attack. Update: Viber has responded to our request for comment: We’ve asked Viber to comment about the scope of the hacking and defacing and will update this post if new information arises. presenting the data to the proper law enforcement authorities upon request). Each record in the database stores the UDID and IP address of each call, however, one may presume this information is stored for purposes other than tracking and spying on its own users (e.g. It is unclear if the SEA is planning on using this information or if their sole intention was to expose the tracking information stored in Viber’s database. We weren’t able to hack all Viber systems, but most of it is designed for spying and tracking The Israeli-based “Viber” is spying and tracking you The defaced webpage before it was taken down The company makes its money by selling stickers and offering low-cost outgoing calls worldwide.

Voice and video calls between Viber users are free (bar any data charges on LTE/3G). When a contact joins Viber, the service spots that their number is in your contacts app and sends you an alert to let you know. The USP of Viber is that no username is needed – only your mobile number.

You can also transfer video calls between mobile and Desktop! Make video calls from your phone to other Viber contacts on mobile or Desktop.

#Viber update for iphone for free

More than 400 million Viber users text, call, and send photo and video messages worldwide over WiFi or 3G – for free With Viber, everyone in the world can connect. While video calling has been available on the desktop version of Viber for some time, the mobile app had previously been limited to voice, text and photo messages. FaceTime and Skype have long been popular ways to make free video calls to your friends and family from your iPhone and iPad, but Viber has now joined the party.